Customer Service

Email

We strive to respond to all requests within 24 hours.

Contact us via email

Our customer service provides information about tours and ferries that can be booked on this site. You can contact us via email. We strive to respond within 24 hours. Unfortunately, we cannot offer assistance for trains and buses.

Capri Tourism does not manage ferry or hydrofoil bookings directly. Any changes, cancellations, or refunds must be handled by the platform or ferry company you booked with.

If you booked through Ferry hopper (hydrofoils), you can manage your booking and contact their support here:
Ferryhopper Support

If you booked through MisterFerry (Caremar Ferries), you can access your booking or request assistance here:
Mister Ferry Support